Privacy Policy

1. General Provisions

This Privacy Policy sets out how MB VIOLETINIS RYTAS (hereinafter "We", "Company" or "Data Controller") collects, uses, stores and discloses information obtained from users of the websites feeling.app, my.feeling.app and path.feeling.app (together hereinafter "Website").

By using our Website, you agree to this Privacy Policy and our data processing practices.

2. What Data We Collect

2.1. Data you provide directly

• Registration data: name, email address, password (encrypted)
• Profile data: birth date, gender, time zone (if provided)
• Communication content: your questions and conversation history with the AI assistant
• Payment data: payment method and transaction ID (card details are stored by the payment processor ThriveCart/Stripe, not by us)
• Your Path: birth details, your question and, if you add one, a photo – see section 3

2.2. Automatically collected data

• IP address and approximate geographic location
• Browser type and version
• Device type and identifier (device fingerprint) – used for abuse prevention
• Visit date and time
• Session duration and website interaction
• Meta (Facebook) Pixel data – anonymous conversion tracking
• Google Analytics data – anonymous visitor statistics

3. Your Path (path.feeling.app)

Your Path is a personal written reading from Rytis and Violeta, made with the help of AI, with a PDF and an audio version. It lives at path.feeling.app and is part of Feeling.app. This section explains the additional data it uses. The rest of this policy applies to it too, except that path.feeling.app uses no analytics or advertising tools (section 3.7).

3.1. What you give us

• Birth details: name, date, time and place of birth
• Your question and anything you choose to tell us about your situation
• A photo of your face – optional, you can skip it
• Another person's details and photo – only if you add them, for example for a couples reading

3.2. How we use it

Only to write your readings, create their PDF and audio versions, and keep them in your account for you. When a reading is written, an AI model looks at the photo and writes a short description of what the face expresses. That description becomes part of the reading.

3.3. Who helps us

• Anthropic (Claude): helps write the reading from your birth details, your question and, if you add one, your photo
• OpenAI: turns the finished text into the audio version
• Google Maps Platform and, if it cannot find the place, OpenStreetMap (Nominatim): receive only what is needed to find the birth place and its time zone at the moment of birth – the place name and, for the time zone, its coordinates and the birth date and time – never your name or email
• ThriveCart: payment, the same as for Feeling.app

Anthropic, OpenAI and Google process this data on our behalf and, under their business terms, do not use it to train their models. They are based in the United States; data is transferred under the European Commission's Standard Contractual Clauses or the EU–US Data Privacy Framework.

3.4. Legal basis

• Birth details, question and the reading: contract (GDPR Art. 6(1)(b)) – we need them to write what you bought
• Your photo, and any sensitive information you choose to include in your question (for example about your health): your explicit consent (GDPR Art. 6(1)(a) and 9(2)(a)), which you give by adding them. You can withdraw it at any time by deleting the reading and the person from your saved people, or by writing to us.

3.5. How long we keep it

• Readings, audio and the details you entered: in your account until you delete them or ask us to delete your account
• Photos: kept only so you can see who a reading is about and use the photo again for a new reading. Deleting a reading deletes the photo stored with it; deleting a person from your saved people deletes their photo. Photos are deleted at the latest 3 years after your last purchase or reading.
• If you ask us to delete your data: we delete your readings, photos and birth details within 5 business days. Payment records stay for as long as the law requires (section 6).

3.6. Other people's details

If you add someone else's details or photo, please do so only with their permission. They have the same rights as you (section 8) and can write to help@feeling.app to see or delete their data.

3.7. Cookies and local storage

path.feeling.app uses one strictly necessary cookie that keeps you logged in. Your browser's storage keeps your email on the login page, where you stopped reading and which audio versions are being prepared, and – only until you close the tab – what you have entered in the form. It uses no analytics or advertising cookies. Fonts are loaded from Google Fonts. Details – in our Cookie Policy.

4. Purposes of Data Processing

We process your data for the following purposes:

• Service provision: personalizing AI assistant responses based on your name and context
• Account management: login, authentication and security
• Credits system: managing purchases and balance
• Communication: responding to inquiries, notifications about service changes
• Free trial protection: monitoring IP addresses and device identifiers to prevent free trial abuse (repeat registration)
• Marketing analytics: Meta (Facebook) Pixel and Google Analytics for anonymous conversion tracking and service improvement
• Service improvement: anonymous statistics to improve service quality
• Legal compliance: accounting and tax requirements

5. Legal Basis for Data Processing

We process your data based on:

• Contract: data processing necessary to fulfill the service agreement (GDPR Art. 6(1)(b))
• Consent: when you provide additional data or agree to marketing communications (GDPR Art. 6(1)(a))
• Legitimate interests: service improvement, fraud prevention (GDPR Art. 6(1)(f))
• Legal obligation: tax and accounting requirements (GDPR Art. 6(1)(c))

6. Data Retention Period

• Account data: stored while account is active + 2 years after deletion
• Conversation history: stored for 12 months or until you delete it
• Your Path readings and photos: see section 3.5
• Payment records: 10 years (Lithuanian accounting laws)
• Technical logs: 90 days

7. Data Sharing with Third Parties

We may share your data with:

• Payment processors: ThriveCart, Stripe, PayPal (payment processing)
• Server providers: trusted EU data centers
• AI technology providers: OpenAI, Anthropic (conversation processing, anonymized; for Your Path – see section 3.3)
• Location services: Google Maps Platform, OpenStreetMap – only the name of a birth place, for Your Path
• Analytics providers: Meta Platforms (Facebook Pixel), Google (Analytics) – anonymous conversion tracking
• Law enforcement: only upon receiving a lawful request

8. Your Rights (under GDPR)

You have the following rights:

• Right of access: obtain information about processed data
• Right to rectification: request correction of inaccurate data
• Right to erasure: request deletion of data ("right to be forgotten")
• Right to restriction: restrict data processing
• Right to data portability: receive data in a structured format
• Right to object: object to data processing
• Right to withdraw consent: withdraw given consent at any time

To exercise these rights, contact: help@feeling.app

You also have the right to file a complaint with the State Data Protection Inspectorate (www.vdai.lrv.lt).

9. Data Security

We apply the following security measures:

• SSL/TLS encryption for all data transmissions
• Password hashing algorithms (bcrypt)
• Regular security audits
• Access control and authorization
• Database encryption

10. Children's Privacy

Our services are intended for individuals aged 16 and above. We do not knowingly collect data from individuals under 16 years of age. If we learn that we have collected a child's data, we will delete it immediately.

11. Policy Changes

We may periodically update this Privacy Policy. We will inform about significant changes via email or by posting a notice on the Website. We recommend reviewing this policy regularly.

12. Contact

If you have questions about this Privacy Policy or data processing: